Management Software for Hospitals and Clinics

Read how a small, local hospital went multi-city with our eMedical System…

Dr Kelly Andrews is a respected cardiothoracic surgeon. After serving in the city hospital, she decided to go solo and open her own cardiac care clinic in the suburbs of Jacksonville, Oregon.

For all her existing patients, her clinic was a natural choice. From the first day itself, all her 8 beds were booked and there were 16 non-critical patients on the waiting list on an average. She had a dedicated and motivated team of nurses, one heart surgeon (besides herself) and three physicians, and a proficient admin staff. Things couldn’t have turned up better.

As things began to settle, the old patients left and the new patients came and as other administrative complexities caught up, she found it increasingly difficult to manage the day-to-day affairs of her clinic. Instead of focusing on her patients, she was focusing on running the clinic. Since the lives of patients depended on her, it was a great matter of concern for her that her attention was being divided between running the clinic and taking care of her patients. As the number of applications increased, to her great disappointment, it had a negative effect on the growth of clinic. She desperately needed a solution, or someone who could take charge of the administration, and even patient management so that she could focus on taking care of patients.

Then she came across eMS.

She knew that a lasting solution lay in a software application. She hired a team of programmers who had installed healthcare management systems and hospital management software applications in a few hospitals. She called the hospitals to find out if they were happy with the software solutions. They were not. Nonetheless, she hired a small team because she thought if she could guide the software developers in the right direction, they would be able to come up with the right solution for her clinic.

There came a time when she was managing patients, the administration of her clinic, and the team of programmers, who were always coming up with new questions.

This went on for 2 months and her health began to deteriorate. No solution was in the offing. The data in her office was still being maintained using different proprietary software applications such as MS Excel, Google Docs, Google forms and Slack. For payroll and accounting, she was using different software. For pharmacy, she had no solution and she needed to depend on another pharmacy portal, denying her a big revenue opportunity.

After 2 months, she gave up. She disbanded the software team and tried to make do with whatever they had been able to install, which posed more problems than providing a workable solution.

Patients began to leave. One patient almost died because of a scheduling mixup and she escaped her license from being revoked just by a small margin. It was mostly her reputation that saved the day for her. Nothing else worked

Then she came across the eMS eMedical System. Instead of presenting to her a list of 200 odd features that the software offered, the description of the website simply explained to her how her problems could be solved almost immediately.

The best part was, the software could be used through a web browser as well as mobile apps, something her team of programmers hadn’t offered.

The eMS eMedical System offered almost everything her heart clinic needed. She could have her own pharmacy working as a separate entity from a portal. The patient data could be integrated with all the other aspects of running and managing her clinic. Patients could fix appointments on their own through their dedicated dashboard. The patients could consult her doctors through web conferencing whenever a visit to the clinic was not necessary, suddenly bringing hundreds of more patients into the fold.

She doing Well..

Within the week of transferring her existing IT infrastructure to the eMS eMedical System, she began to experience marked improvements in the functioning of her clinic. It took almost a month to transfer her entire system but that was not the fault of the eMedical System but the way they had been maintaining their data using different applications. There were many applications from which the eMedical System was able to import the data directly, but from some applications, it needed to be done manually.

These days, her clinic is entirely being managed through the eMS eMedical System. The doctors can coordinate between their schedules, shifts and patients using their dedicated mobile apps. On many occasions, even when they are unable to personally see the patient, they can have a video chat which itself has saved many lives.

Her online pharmacy has been doing brisk business. Even patients from other cities are ordering medicines by uploading their prescriptions. Her doctors are able to provide consulting services to heart patients from multiple cities, generating more revenue sources for her clinic. Her inventory status is always up-to-date. The compliances are being taken care of on autopilot. She is already negotiating with another doctor in Denver to open an additional branch of her clinic. And this is all when she can devote most of her time in patient care.